Privacy policy

Privacy Policy

Formal stuff below. Got a question, comment, or problem?
Contact us and we’ll take care of it for you: info@zensey.nl

 

Privacy Policy
Last updated: September 6, 2024

At ZENSEY (“we”, “us”, “our”, or the “Site”), we value your privacy highly. This privacy policy describes how we collect, use, and disclose your personal information when you use our services, make a purchase on www.zensey.nl, or otherwise communicate with us.

Please read this privacy policy carefully.

Changes to this Privacy Policy
This policy may be updated from time to time. When we make changes, we’ll post the revised version on this page, update the “Last updated” date, and take further steps if legally required.

How We Collect and Use Your Personal Data
We collect personal data to deliver, improve, and secure our services. The data we collect depends on how you interact with us and may include:

  1. Information you provide directly to us

  • Contact details: name, address, phone number, email address

  • Order details: billing and shipping address, payment confirmation

  • Account details: username, password, security questions

  • Customer service info: information you provide via contact forms or messages

Some features require personal information. If you choose not to provide it, certain functionalities may not be available.

  1. Data about your use of the services
    We automatically collect certain data via cookies and similar technologies, including:

  • Device information, browser data, and IP address

  • Usage data: how you visit our site, which features you use

  1. Third-party data
    We also receive information from partners such as:

  • Shopify (hosting & platform)

  • Payment processors (e.g., banking and transaction information)

  • Analytics and marketing tools via cookies and tracking technologies

All third-party data is handled in accordance with this privacy policy.

How We Use Your Data
We process your personal information for the following purposes:

  • Service delivery: processing orders, managing accounts, handling shipping and returns

  • Marketing & advertising: personalized emails, offers, and campaigns

  • Security & fraud prevention: detecting and preventing suspicious activities

  • Customer support & optimization: providing assistance and improving user experience

For users within the European Economic Area (EEA), these processes are based on legitimate interests under Art. 6(1)(f) GDPR.

Cookies
We use cookies to:

  • Ensure the functionality of our website

  • Store preferences and enhance user experience

  • Perform statistical analyses

  • Display relevant advertisements

See Shopify’s cookie policy for more details. You can manage cookies via your browser settings, though this may affect site performance.

Sharing Personal Information
We may share personal information with:

  • Service providers: IT, payment processing, shipping, customer support, data analysis

  • Marketing partners: for promotions and advertising

  • Subsidiaries or business units: within our group

  • Legal authorities: if required by law or related to legal proceedings

  • In case of a merger or acquisition

We do not share sensitive personal data for profiling or similar purposes without your consent.

Categories of Shared Data

  • Identification data (e.g., name and contact details)

  • Commercial information (e.g., order history)

  • Usage data (e.g., IP address, click behavior)

  • Geolocation data (e.g., IP-based location)

Third-Party Websites and Links
Our site may contain links to external websites. ZENSEY is not responsible for their content or privacy policies. We recommend reviewing their terms and policies before providing personal information.

Children’s Data
Our services are not intended for children under 16. We do not knowingly collect data from minors. Are you a parent or guardian of a child who has shared personal data? Please contact us at the email address below.

Security and Retention
We take appropriate security measures, but no system is completely impenetrable. We advise against sending sensitive data through unsecured channels.

The retention period for your data depends on legal requirements, account management, disputes, and contractual obligations.

Your Rights
Depending on your location, you may have the following rights:

  • Right of access: to know what data we hold about you

  • Right to erasure

  • Right to rectification

  • Right to data portability

  • Right to restrict or object to processing

  • Right to withdraw consent

  • Right to appeal if a request is denied

  • Manage communication preferences (e.g., unsubscribe from promotional emails)

You can exercise these rights by contacting info@zensey.nl. We may request additional information to verify your identity.

Complaints
Have complaints about our privacy policy? Contact us. If you're not satisfied with our handling, you can also contact your local data protection authority.

International Transfers
Personal data may be stored or processed outside your country of residence, including by external service providers. For transfers outside the EEA, we use recognized mechanisms such as the EU Standard Contractual Clauses.

Contact
Questions about this policy or want to exercise your rights? Contact us at:
info@zensey.nl

We are the data controller of your personal data, unless stated otherwise.